Can i see some samples of the business card before placing my order?
Of Course! Fill up our Free sample pack form and we will mail out the samples free of charge to you.
The samples pack consist of different materials, printing and finishing options we provide.
Can I request for a sales person to come to our office?
In order to be able to provide customer with our special low price, we do not have any salesperson.
If you need any assistance, please email us @ sales@thenamecardagency.com or contact us @ +65 8661 7251 directly.
How do I order?
You can email us at sales@thenamecardagency.com with your
– Final Artwork with bleed. You can refer to our Artwork FAQ below for more information
– Specifications of your business card. You can refer to our Artwork FAQ below for more information
Billing Information such as,
*Company Name
*Billing Contact Name
*Billing Address
*Delivering Address if different from Billing Address
*Billing Contact Number
Is delivery included?
Delivery is chargeable @ $15 per location island wide, except Jurong Island, Army camps, restricted access zone, cargo complex. Additional fee will apply for delivery to the said location.
Can I self collect at your office?
Yes. Our office is located @ 8, Kaki Bukit Ave 4, #08-35, Premier@KB, Singapore 415875. We are open from Mon-Fri, 9.30am to 6.30pm.
When will I be able to collect my Business cards?
• We will require 5 – 7 working days not inclusive of Saturday, Sunday and Public Holiday.
• Premium range will require 8 – 10 working days not inclusive of Saturday, Sunday and Public Holiday.
• Additional finishing will require more time for example: Round Corners and Hot stamping.
What mode of payment do you accept?
We accept Cash and Cheque payment at our office. For cheque payment you can mail it to us.
You may also make a bank transfer to our company OCBC account, Details as follow,
The Namecards Agency
OCBC – 588 127639 001
*Kindly email us a screen shot as proof of payment to sales@thenamecardagency.com
When do I need to pay?
For all orders, full payment is required upon ordering.
Is there any further discounts ?
Our price are fixed, no further discount may be given except during our promotions period.
Join us on our facebook page for more updates on special promotions.
Is the price listed inclusive of GST?
All of the prices listed on the website are Nett. There are no GST charges.
What is the size of the business card you provide?
The size we provide is up to 89mm x 54mm.
What file formats do you accept?
We accepts a range of different formats such as GIF, PNG, JPEG, PDF, AI, PSD.
What are the artwork requirements for business card
– Minimum Resolution 300 dpi
– Artwork size 89mm x 54mm with + 2mm bleeding each on all four sides.
– We produce job in CMYK colour format, if your artwork is submitted in other colour format, such as RGB or Pantone, it will be automatically converted to CMYK colour format for printing.
What is Bleeding of Business Cards?
This is the portion of your design that will be trimmed off when the cards is cut to its final size.
Bleed is required when your artwork have image or background colour extending to edge of the business card.
How do I send my files to you?
You may send in the files via email for less the 5mb, thumb drive, CDs, DVDs or through file transfer services such as wetransfer, dropbox, hightail, etc.
Does The Namecard Agency offer design services?
Not at the moment, but we are looking forward to offering it soon.
But we do provide artwork service for crop-mark, spot uv, hot-stamping file preparation at a small fee of $5 per artwork.
File preparation for Spot UV Business cards.
You will need to upload two files
– One for your artwork in CMYK
– Another file for your Spot UV layer in black. The black portion is the area which you want it to be in Spot UV.
The Namecard Agency
AFP Policy
(Acceptable Final Print)
The Namecard Agency takes great pride in its commitment to customer satisfaction. We do our best to ensure that all orders and services are of the highest quality.
Colour Discrepancy
For CMYK process printing, our acceptable standards are within 10% of the original intended colour. Colour discrepancies will occur within the same print run (Eg. The colour of each individual printout in a single print run may differ from each other by up to 10%) Colour discrepancies may also occur in separate print runs of the same artwork on separate occasions (Eg. When reprinting a print job using the same artwork used previously, colours may also differ by up to 10% even though the same artwork is being used.)
Spot UV registration (includes hotstamp, diecut and emboss)
Variance of colours
Trimming Registration
Trimming offset is deemed acceptable if it is less than +/- 1mm
Variance of colours
Colour Policy
The Namecard Agency produce job in CMYK mode. If your artwork is submitted in other colour format such as RGB or Pantone, it will be automatic converted to CMYK mode for printing. The Namecard Agency will not be responsible for any colour shift that may occurred when converting other format to CMYK mode.
Please not that our refund policy does not cover
• Negligence or artwork provided by customers are not clear
• Inferior quality or low-resolution of uploaded images
• Design errors by the customer in the artwork creation process
• Errors due to “non-compliance” of the artwork check list
• Errors in customer selection of choice of finish, quantity or product type.
Artwork Policy
• All artwork must be supplied with a minimum resolution of 300dpi
• The Namecard Agency will not be held responsible for images that resulted in blurred or pixelated due to artwork supplied that is less than 300dpi.
• All artwork size should be 89mm x 54mm with + 2mm bleeding each on all four side.
Reprint Policy
• Please provide the original invoice and the defect business card for reprint.
• Reprint request must be make within 3 days upon receiving the business card.
• Standard processing time will applied.
• Reprint policy only cover production defect.